рдмреЬреАтАУрдмреЬреА рдХрдореНрдкрдирд┐рдпрд╛рдБ рдмреЬреЗтАУрдмреЬреЗ рджрд╛рд╡реЗ рдХрд░рддреА рд╣реИ. рдЧреНрд░рд╛рд╣рдХ рдХреЛ рд▓реБрднрд╛рдиреЗ рдХреЗ рд▓рд┐рдП рддрд░рд╣тАУрддрд░рд╣ рдХреЗ рд╡рд╛рдпрджреЗ рдХрд░рддреА рд╣реИ. рд▓реЗрдХрд┐рди рдПрдХ рдмрд╛рд░ рдЬреИрд╕реЗ рд╣реА рдЧреНрд░рд╛рд╣рдХ рдЙрдирдХреЗ рдЪрдВрдЧреБрд▓ рдореЗрдВ рдлрдВрд╕ рдХрд░ рднреБрдЧрддрд╛рди рдХрд░ рджреЗрддрд╛ рд╣реИ рддрдм рдХрдВрдкрдирд┐рдпреЛрдВ рдХрд╛ рдкреВрд░рд╛ рд╡реНрдпрд╡рд╣рд╛рд░ рд╣реА рдмрджрд▓ рдЬрд╛рддрд╛ рд╣реИ. рдлрд┐рд░ рдЧреНрд░рд╛рд╣рдХреЛрдВ рд╕реЗ рд╡реЗ рдРрд╕реЗ рд╕реБрд▓реВрдХ рдХрд░рддреЗ рд╣реИрдВ рдЬреИрд╕реЗ рдХрд┐ рд╡реЗ рдЙрдирдХреЗ рдЧреБрд▓рд╛рдо рд╣реЛ.
рдЧреНрд░рд╛рд╣рдХ рд▓рд╛рдЦ рдЪрд┐рд▓реНрд▓рд╛рддрд╛ рд░рд╣реЗ, рдЙрдирдХреЗ рдХрд╛рди рдкрд░ рдЬреВ рддрдХ рдирд╣реАрдВ рд░реЗрдВрдЧрддрд╛. рдЕрдкрдиреА рдЕрдВрдЯреА рдореЗрдВ рдкреИрд╕реЗ рдбрд╛рд▓ рд╡реЗ рдХреБрдореНрднрдХрд░реНрдгреА рдиреАрдВрдж рдореЗрдВ рд╕реЛ рдЬрд╛рддреЗ рд╣реИ рдФрд░ рдЧреНрд░рд╛рд╣рдХ рдмреЗрдЪрд╛рд░рд╛ рдЕрдкрдиреЗ рдЖрдк рдХреЛ рдардЧрд╛ рд╕рд╛ рдорд╣рд╕реВрд╕ рдХрд░рддрд╛ рд╣реИ. рдпрд╣рд╛рдБ рдЖрдХрд░ тАШрдХрд╕реНрдЯрдорд░ рдЗрдЬ рдХрд┐рдВрдЧтАЩ рдХреА рдкрд░рд┐рднрд╛рд╖рд╛ рдмрджрд▓рдХрд░ тАШрдХрд╕реНрдЯрдорд░ рдЗрдЬ рдмреЗрдЧрд░тАЩ рдореЗрдВ рддрдмреНрджреАрд▓ рд╣реЛ рдЬрд╛рддреА рд╣реИ.
рдРрд╕рд╛ рд╣реА рдХреБрдЫ рдПрдХ рдЧреНрд░рд╛рд╣рдХ рдЕрдЬрдп рдХреЗ рд╕рд╛рде рд╣реБрдЖ рдЬрдм рдЙрдиреНрд╣реЛрдВрдиреЗ рдорд╛рд░реБрддреА рдХрд╛рд░ (рдЖрд▓реНрдЯреЛ тАУ рдПрд▓рдПрдХреНрд╕рдЖрдИ) рдХреА рдЦрд░реАрджрджрд╛рд░реА рдХреЗ рд▓рд┐рдП рдкреВрд░реЗ рдкреИрд╕реЗ рдХрд╛ рдПрдХрдореБрд╢реНрдд рднреБрдЧрддрд╛рди рдХрд░ рджрд┐рдпрд╛. рд▓реЗрдХрд┐рди рдЬрдм рдХрд╛рд░ рджреЗрдиреЗ рдХреА рдмрд╛рд░реА рдЖрдпреА рддрдм рдорд╛рд░реБрддреА рдХреЗ рдЖрдзрд┐рдХрд╛рд░рд┐рдХ рдбреАрд▓рд░ рдЯреА рдЖрд░ рд╕рд╛рд╣рдиреА рдореЛрдЯрд░реНрд╕ рдкреНрд░рд╛рдЗрд╡реЗрдЯ рд▓рд┐рдорд┐рдЯреЗрдб рдиреЗ рдХрд╛рд░ рдбрд┐рд▓реАрд╡рд░ рдирд╣реАрдВ рдХрд┐рдпрд╛. рдЙрд▓реНрдЯреЗ рдЙрд▓ тАУ рдЬреБрд▓реВрд▓ рдмрд╛рддреЗрдВ рдХрд░рдиреЗ рд▓рдЧреЗ рдФрд░ рдЧреНрд░рд╛рд╣рдХ рдХреЗ рдмрд╛рд░ тАУ рдмрд╛рд░ рдкреВрдЫрдиреЗ рдХреЗ рдмрд╛рдж рдЯрд╛рд▓рдордЯреЛрд▓ рдФрд░ рдиреЫрд░рдЕрдВрджрд╛рдЬ рдХрд░рдиреЗ рдХреА рд░рдгрдиреАрддрд┐ рдкрд░ рдЪрд▓рдиреЗ рд▓рдЧ рдЧрдП.
рдорд╛рд░реБрддреА рдХрд╛рд░ рдбреАрд▓рд░ рдХреЗ рд░рд╡реИрдпреЗ рд╕реЗ рдЦрдлрд╛ рд╣реЛрдХрд░ рдЕрдЬрдп рдиреЗ рдорд╛рд░реБрддреА рдореЗрдВ рднреА рд╢рд┐рдХрд╛рдпрдд рджрд░реНрдЬ рдХрд░рд╡рд╛рдпреА рдЬрд┐рд╕рдХрд╛ рдкрд░рд┐рдгрд╛рдо рд╢реВрдиреНрдп рд░рд╣рд╛. рд╡рд╣рд╛рдВ рднреА рд╕реЗрдЯрд┐рдВрдЧ тАУ рдЧреЗрдЯрд┐рдВрдЧ рд╕реЗ рдорд╛рдорд▓реЗ рдХреЛ рдЦрддреНрдо рдХрд░рдиреЗ рдХреА рдХреЛрд╢рд┐рд╢ рдХреА рдЧрдпреА. рдЕрдВрддрддрдГ рдЧреНрд░рд╛рд╣рдХ рдиреЗ рдореАрдбрд┐рдпрд╛ рдореЗрдВ рдЬрд╛рдиреЗ рдХрд╛ рдирд┐рд░реНрдгрдп рдХрд┐рдпрд╛ рдФрд░ рдЗрд╕ рд╕рдВрдмрдВрдз рдореЗрдВ рдкреНрд░реЗрд╕ рд░рд┐рд▓реАрдЬ рджреНрд╡рд╛рд░рд╛ рдкреНрд░рд┐рдВрдЯ рдФрд░ рдЗрд▓реЗрдХреНрдЯреНрд░реЙрдирд┐рдХ рдореАрдбрд┐рдпрд╛ рдХреЛ рд╕реВрдЪрд┐рдд рдХрд┐рдпрд╛.
рдкрд░ рдЙрдореНрдореАрдж рдХреЗ рдореБрддрд╛рдмрд┐рдХ рдореЗрдирд╕реНрдЯреНрд░реАрдо рдореАрдбрд┐рдпрд╛ рдиреЗ рдЗрд╕ рдЦрдмрд░ рдХреА рдХреЛрдИ рд╕реБрдз рдирд╣реАрдВ рд▓реА. рд▓реЗрдХрд┐рди реЩрдмрд░реЛрдВ рдХреА рдЦрдмрд░ - рдореАрдбрд┐рдпрд╛ рдЦрдмрд░ (рдЕрдВрдЧреНрд░реЗрдЬреА) рдкрд░ рдЗрд╕ рдЦрдмрд░ рдХреЛ рдкреНрд░рдореБрдЦрддрд╛ рд╕реЗ рдкреНрд░рдХрд╛рд╢рд┐рдд рдХрд┐рдпрд╛ рдЧрдпрд╛. рдЙрд╕рдХреЗ рдмрд╛рдж рдорд╛рд░реБрддреА рдХреЗ рдЕрдзрд┐рдХрд╛рд░реА рд╣рд░рдХрдд рдореЗрдВ рдЖрдП рдФрд░ рдорд╛рдорд▓реЗ рдХреЛ рд╕реБрд▓рдЭрд╛рдиреЗ рдХреЗ рд▓рд┐рдП рдЕрдЬрдп рдХреБрдорд╛рд░ рдХреЗ рдкрд╛рд╕ рддрд╛рдмреЬрддреЛреЬ рдлреЛрди рдЖрдиреЗ рд▓рдЧ рдЧрдП.
рдорд╛рд░реБрддреА рдХреА рдкрд╣рд▓ рдкрд░ рдорд╛рдорд▓рд╛ рд╕реБрд▓рдЭрд╛ рдФрд░ рдЙрдирдХреА рд╕рдордЭ рдореЗрдВ рдЖрдпрд╛ рдХрд┐ рдЧреНрд░рд╛рд╣рдХ рдХреА рдХреНрдпрд╛ рддрд╛рдХрдд рд╣реЛрддреА рд╣реИ. рдорд╛рд░реБрддреА рдиреЗ рдЗрд╕ рдмрд╛рдмрдд рд▓рд┐рдЦрд┐рдд рд░реВрдк рд╕реЗ рдорд╛реЮреА рдорд╛рдВрдЧреА. рдЗрд╕рдХреЗ рдЕрд▓рд╛рд╡рд╛ рдЯреА.рдЖрд░.рд╕рд╛рд╣рдиреА рдореЛрдЯрд░реНрд╕ рдкреНрд░рд╛рдЗрд╡реЗрдЯ рд▓рд┐рдорд┐рдЯреЗрдб рдХреЗ рдорд╛рд▓рд┐рдХ рдиреЗ рднреА рдлреЛрди рдХрд░рдХреЗ рдЕрдЬрдп рдХреБрдорд╛рд░ рд╕реЗ рдорд╛реЮреА рдорд╛рдВрдЧреА.
рдореАрдбрд┐рдпрд╛ рдЦрдмрд░ рдХреА рд╕реНрдЯреЛрд░реА :
CHEATING BY MARUTI CAR DEALER ( T.R.SAWHNEY MOTORS PVT. LTD. at Indraprastha Metro station )

While there is always good talks of customer services in our country please see the pathetic situation of a customer who is trying to purchase a new car from one of the dealers of Maruti , T.R.SAWHNEY MOTORS PVT. LTD. at Indraprastha Metro station in New Delhi. My various phone calls and emails to them and even Maruti have showed no results and added to my frustrations.They said yes to everything till the deal was closed .After they received the D.D. from me they have stopped attending to me.I am mentally harassed as no one is attending is my case and are ignoring me completely. Even after so many days there is no solution in sight while this company is gaining interest keeping the money in their bank account and I am losing from all angles.
Please see the full communication below and publish it in the interest of the customers who suffer like me and go unnoticed : -
Subject: Re: URGENT : COMPLAINT FOR POOR SERVICES BY TR SAWHNEY MOTORS , INDRAPRASTHA OFFICE
From: тАЬajay kumar singhтАЭ Tue, 9 Jul тАЩ13 4:19p
To: тАЬcontact@maruti.co.inтАЭ and others
Dear All,
It is truly astonishing that inpite of me making so many phone calls and sending emails so many times no one has bothered to call me or reply to my email.This truly shows how a customer is completely ignored.
I was shocked to find , when I callled 18001021800 to follow up on my complaint no. 9434652892, the status showed тАЭ case closed тАЭ without anyone even having the courtesy to call me to address the issue.It seems that there has been a manipulation to close the case . This is absolutely unethical and unprofessional. I have re -registerd the complaint and have been given a fresh complaint no. 569949694 and as usual have been promised an action again . Will Maruti take against the erring dealer and address the problem of the grieving customer ?
Or he has to get tired and take what comes his way.
Regards
Ajay
From: тАЬajay kumar singhтАЭ
Sent: Tue, 09 Jul 2013 00:14:10
To: тАЬcontact@maruti.co.inтАЭ
Cc: тАЬcorp.comm@maruti.co.inтАЭ,тАЭhrcontact@maruti.co.inтАЭ
Subject: Re: URGENT : COMPLAINT FOR POOR SERVICES BY TR SAWHNEY MOTORS , INDRAPRASTHA OFFICE
From: тАЬajay kumar singhтАЭ
Sent: Tue, 09 Jul 2013 00:11:59
To: тАЬcontact@maruti.co.inтАЭ
Cc: тАЬcorp.comm@maruti.co.inтАЭ,тАЭhrcontact@maruti.co.inтАЭ
Subject: URGENT : COMPLAINT FOR POOR SERVICES BY TR SAWHNEY MOTORS , INDRAPRASTHA OFFICE
Dear Sirs,
There is a complaint for the services rendered by your office at Indraprastha.I had booked a car ALTO 800 LXI ( CNG ) : Order No. 08C4-32592 .Full payment for Rs.3,88,172/- was made by DD on 05.07.2013 at the showroom.
It was communicated to both Mr.Udit and Mr. Rahul Verma well in advance that the carтАЩs delivery is required definitely on Sunday тАУ 07 July due to a schedule constraint.
- One phone call was received on Sunday at around 11 a.m.stating that the granite grey colour for which the order was placed can not be provided and I should take delivery of only either white or silver colour.
- This was communicated to Mr.Udit and Mr.Kamal Kishore ( GM ) by me by calling them.
- Mr.Devender Pal ( Team Leader ) came to my house on 7th and offered to give a discount of Rs.5000/- if I agreed to take delivery of car of another colour.When I explained to him he reasons for the choice of colour he agreed to find a solution.I suggested a solution that if the showroom arranges a car so that I can commute to my workplace in Gurgaon on 8 July and I would be ready to wait for the delivery of the car for 1-2 days more,eventhough this is not the ideal situation to be in.Mr.Pal took leave and said that he would work out a solution and get back.He never called back even once after he had left. I called him twice and then around 7 p.m. he was anwered that I may be provided a standby vehicle in the second half of the day.However,this does not help as I had to leave my residence at sharp 8 a.m. on Monday тАУ 8 July,2013.
The whole experience is turning out to be very sour and leaving a very bad taste in the mouth .This case needs to be pursued and examined why this happened and I must be compensated for the agony I am going through which has upset my plans.
The seniormost management needs to look at this case and correct the loopholes. An official complaint has been lodged by me ( complaint number 9434652892 ) at MarutiтАЩs customer services.However, even after 24 hours after lodging the complaint no one has had the courtesy to even call me and try to find a solution.SeemsI need to approach my contacts in media to get this pathetic service quality highlighted.
No one from T.R.Sawhney Motors Pvt. Ltd. has called me today to update on the status of the vehicle.
- I paid the full money on 5 July and am losing money everyday.
- I had hired a driver and his salary is on but I have no vehicle which he can drive .
- I started my new job today , without my new car.
- Tomorrrow is my wedding anniversary and I canтАЩt drive my wife in the new car as I promised her.
This attitude of T.R. Sawhney is a BLACK SPOT on MarutiтАЩs brand.
I have stayed in Gulf region for many years and I am going to inform all I can, about the way customer is ill-treated as is happening in my case.
Thanks
Regards
Ajay Kumar Singh
Mobile: +91 тАУ 9560208471